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DOWNLOAD CENTER
Resource Download Center
Product manuals, drivers, technical documents - all in one place
FAQ
Frequently Asked Questions
Selected FAQs to quickly resolve your questions
HDMI 光纤延长器最大传输距离是多少?
HDMI 2.1 光纤延长器采用单模光纤传输技术,最大传输距离可达300米;多模光纤方案支持100米传输。传输过程中信号零压缩零损失,确保8K超高清画质完整呈现。
What are the advantages and disadvantages of monitor EDID transparent transmission?
The EDID transparent transmission of the monitor can achieve correct display of various resolutions, but the drawback is that it will limit the transmission distance to only 300 meters,
设备指示灯红色常亮是什么故障?
红色常亮通常表示信号传输异常。排查步骤:1) 检查光纤接口是否插紧,清洁光纤端面;2) 确认发送端和接收端电源正常;3) 检查 HDMI 输入源是否输出信号;4) 验证光纤类型是否匹配。
产品是否支持 HDCP 2.3 内容保护?
是的,我们的 HDMI 光纤延长器完全支持 HDCP 2.3 内容保护协议,可无缝传输受保护的高清内容,适用于蓝光播放器、游戏主机等各种源设备。
WARRANTY POLICY
After-Sales Warranty Service
Comprehensive warranty system for your peace of mind
1Years
Standard Warranty
- Free maintenance of the entire machine
- Free replacement of parts for non-human damage
- Phone/email technical support
- Free firmware upgrade
RECOMMENDED
2Years
Extended warranty
- Free maintenance of the entire machine
- Free replacement of parts for non-human damage
- 7x24 hour exclusive technical support
- Free firmware upgrade
- Priority repair processing
3Years
Enterprise Warranty
- Free maintenance of the entire machine
- Non human damage replacement of the entire machine
- Exclusive technical engineer services
- Customized firmware development support
- Backup machine provides guarantee of business continuity
Still haven't found what you need?
Our professional technical team is always ready to help. Whether it's product selection consulting, technical solution design, or after-sales issue handling, you can reach us through the following channels.
SERVICE HOTLINE
13392726558
TECH EMAIL
kevin@smartopcom.com
SERVICE HOURS
24/7